Dear Greenway Lofts Condominium Homeowner,
Thank you for being a part of the Associa Family! We strive to give unsurpassed customer service to every owner, every day, every time. Lauren DeWilde is your new Community Manager and in addition to Lauren, you have the following Associa Team Members at your disposal via direct phone lines and direct emails:
Accounting Specialist – For Questions or concerns about your account including payment plans, fee disputes and/or general questions with payments:
Melissa Alfaro, 512-347-2880, firstname.lastname@example.org
Architectural Control Committee (ACC) Requests – For questions about submitting a request for architectural changes or new home construction:
Lupe Escobedo, 512-347-2881, Lupe.Escobedo@associa.us
All Other Homeowner Inquiries – Violation disputes, gate access information, general association concerns or to report community maintenance Issues:
Jordan Zapata, Administrative Assistant, 512-347-2886, email@example.com
Lauren DeWilde, Community Manager, 512-347-2873, firstname.lastname@example.org
Resales Team - For questions regarding pending sales
After Hours Emergency Number/Front Desk- 512-328-6100. Follow the instructions to place an emergency maintenance request that involves Fire, Flood or Blood maintenance request.
We know this model will benefit each of you making the most of the time you must take when addressing Association items. Thank you for being patient and for providing the feedback many of you have which has helped us in developing this new service model tailored to you, the Green Lofts Condominium member. Also, don’t forget that you have access to your individual association account 24/7/365 via Associa Access at www.associaaccess.com, where you can easily view your account history and make payments, submit work orders and update your contact information.
As always, we thank you for allowing us to serve your community. We welcome your feedback and look forward to a more effective and efficient way to communicate with you.
Associa Hill Country
Managing Agent for Greenway Lofts Condominium