HOME |

CONTACT |

HELP

FAQs

Pay Now

FAQs

Frequently Asked Questions

Whom do I contact with questions about Lochmere?

What is the HRW's role?

Where is HRW located?

Does the HOA have a contract with HRW?

What does the HOA Board and committees do?

When does the Board and committees meet?

How do I get involved?

I live in a Lochmere community that has its own HOA. What is its role in relation to the Lochmere

Do the HOA rules, regulations and guidelines conform to the Town of Cary?

I don’t have a copy of the covenants and rules. How do I know what these are?

Is the Lochmere Swim & Tennis Club part of the Lochmere HOA?

Do the lakes in Lochmere have names?

Who owns the lakes in Lochmere and surrounding property?

Can we swim in any of the lakes?

Can we fish in any of the lakes?

Can we keep fish we catch?

Who is allowed to use the trail surrounding Lake Lomond?

Can we ride bikes, scooters or use in-line skates on the Lake Lomond trail?

Are dogs permitted on the Loch Lomond trail?

Can we feed the Canadian Geese?

Can we feed the swans and ducks?

Who do I call if I find an injured or dead swan/duck/goose?

Are the swans, geese or ducks dangerous?

Why do the lakes require dredging?

How do I get a permit to use a boat on Lake Lochmere? How much does it cost?

What is addressed by the Facilities Committee?

How do I get a facilities problem corrected?

How do I find out how to get a mailbox replaced or find out what kind of paint is

Where do I place leaves I rake from my yard?

Do I need to submit a Landscape Plan for changes to my yard?

Do I need approval for removal of trees from my yard?

Do I need approval to install or replace fences?

Do I need approval to install play sets in my yard?

Do I need approval to paint my house?

Do I need approval to extend or enlarge my driveway?

What is a homeowners association?

What are open records for members?

What empowerment does the membership have?

Board of Directors

What is the purpose of a Board of Directors and what is their Role?

Who makes up the Board of Directors?

What empowerment does the Board of Directors have?

How is the Board of Directors elected? What is the election process?

Can anyone run for the Board or who can be elected?

I don’t want to run for the Board but would like to assist in a Committee? What are the requirements?

What is a Proxy and its purpose?

Is it mandatory I complete it if I’m not attending the meeting?

What are association committees?

What are my options of communication when it comes to contacting my Community Manager or Board of Directors?

Why can’t I get the names, addresses, and phone numbers of my Board of Directors? Don’t they work for me?

Is there one vote per family member?

Budgets and Assessments

Do we have a budget?

How can I find out how my Association dues are being utilized?

What are Assessments and how are they spent?

Are my Assessments fixed or can they be raised?

What is a Special Assessment?

I hear the terminology, Homeowner Assessments/Homeowner dues/Homeowner Fees. Is there a difference?

Management Questions

Why is it when I call to speak to my Community Manager, he or she is not always available?

How does the management company handle issues and complaints?

Other Questions

If I have lost the copy of the Association documents I received at my closing, how do I obtain another copy?

I have lost my Association dues statement or coupon book, where do I send my payment?

Who do I contact if I want to update my personal/gate information?

I’d like to start external projects on my home i.e. Sprinklers, building a shed, etc. Are there any requirements / guidelines?

Are the Rules in place to settle homeowner disputes?

What is deemed a Common Area Facility?

When selling my home, who at my management company do I need to contact?